Helping Homeowners with Water Leaks
Water leaks can lead to high water bills, property damage, and unnecessary water waste. ORMMS helps eligible homeowners understand available water leak repair assistance, complete the application process, and connect with the appropriate repair resources.
Through culturally responsive and multilingual support, our team can help you identify possible leaks, understand program requirements, and take the next steps toward qualifying repairs.
How We Can Help
ORMMS provides navigation and support throughout the water leak repair assistance process.
Identify Possible Water Leaks
Learn about common signs of a water leak, including unusually high water bills, low water pressure, wet areas around the property, or the sound of running water when fixtures are turned off.
Eligibility Screening
We help homeowners understand program requirements and determine whether they may qualify for available water leak repair assistance.
Application Assistance
Get help completing required forms, organizing documentation, and understanding the application process.
Property Assessment Coordination
We can help eligible participants understand the next steps for property assessment and coordinate with the appropriate program contacts when needed.
Repair Resource Navigation
Eligible homeowners may be connected with qualifying repair services through the program. ORMMS helps participants understand the process and communicate with relevant providers.
Common Signs of a Water Leak
Not sure whether you may have a leak? Watch for signs such as:
Unexpectedly High Water Bills
A sudden increase in your water bill may indicate water is being lost somewhere on the property.
Low Water Pressure
Reduced water pressure can sometimes be associated with a plumbing leak.
Wet or Soft Areas
Unexplained wet spots in your yard, basement, walls, ceilings, or flooring may indicate a hidden leak.
Running Water Sounds
If you hear water running when all fixtures and appliances are turned off, there may be a leak.
Dripping Fixtures
Leaking faucets, toilets, pipes, and fixtures can waste significant amounts of water over time.
How the Process Works
1. Contact ORMMS
Tell us about your water leak concern and your current situation.
2. Initial Screening
Our team helps review basic eligibility requirements and the information needed to proceed.
3. Complete the Application
We help you understand and complete the required application and documentation.
4. Property Assessment
If appropriate, the property may be assessed to identify the leak and determine whether the repair qualifies under the program.
5. Repair Coordination
Eligible repairs are coordinated through the appropriate program process and approved service providers.
Who May Qualify?
Water leak repair assistance may be available to eligible homeowners who meet program requirements.
You may be a good candidate if you:
Own and occupy a home within the City of Portland
Receive your water utility service from the Portland Water Bureau
Meet applicable income eligibility requirements
Have an active or suspected residential water leak
Are able to provide required documentation
Complete the intake and assessment process
Are willing to coordinate with program staff and repair professionals
What Types of Repairs May Be Covered?
The program is intended to address qualifying residential water leaks.
Depending on the program assessment and eligibility requirements, assistance may include repairs related to eligible plumbing leaks or water-loss issues.
Examples of items that may not be covered include:
Some circumstances may be considered differently when they directly affect safety or access to an eligible repair.
Routine property maintenance
Cosmetic improvements
Remodeling or upgrades
Painting
Landscaping
FencesTree work
Non-water-related repairs
Water Leak Program Materials
Download or view our Water Leak Repair Program materials to learn more about the program, participation, and available support.
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Program overview
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Signs of water leaks
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How to get help
Frequently asked questions
Client & Partner Referrals
Refer Someone for Homeownership Resources
ORMMS welcomes referrals from community organizations, case managers, healthcare providers, housing providers, public agencies, and other service partners.
If you are working with a homeowner who may have a water leak and may benefit from repair assistance, you can refer them to ORMMS for screening, navigation, and application support.
Need Help with a Water Leak?
If you are experiencing a suspected water leak, unusually high water bills, or need help understanding available repair assistance, contact ORMMS.
Our team can help you understand program requirements, complete the application process, and connect with available resources.